ORDER IN KOREA

Terms of Service

Effective date: June 20, 2026
Last updated: October 4, 2026


1. Introduction
Welcome to Order in Korea (“Order in Korea”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of https://www.orderinkorea.com (the “Site”) and the shopping-assistance service we provide. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or our service.

2. What We Do
Order in Korea is a buy-for-you (purchasing-assistance) service for foreigners living in or traveling through Korea. You tell us what you want by entering the product link, option, quantity and Korean price on our order form, and we purchase it on your behalf from Korean online stores using your Korean delivery address, so the store delivers it to you directly. We verify the delivery address and handle communication with stores and couriers in Korean where needed. We communicate with you in English. We act as your purchasing agent and reseller; we are not the manufacturer or original retailer of the products.

3. Independence & Non-Affiliation
Order in Korea is an independent shopping service and is not affiliated with, endorsed by, or sponsored by Coupang, Olive Young, or any other retailer or brand. All product names, trademarks, and brand names are the property of their respective owners and are used for identification and descriptive purposes only.

4. Placing an Order
You order through our order form:

  • For each item, you enter the product link from the Korean online store, the option (such as colour or size), the quantity and the price in Korean won (₩) shown on the store, including any delivery fee the store charges.

  • You verify your email address with a one-time code; we send your order updates to this address.

  • We show the total — the item price converted to your currency plus our service fee — and you pay it in full with PayPal.

Before we buy, we check each item’s option and price against the store’s listing. If what you entered does not match the listing, or the price or availability changes before we purchase, we will contact you before proceeding. If an item cannot be bought as ordered, we cancel that item and refund it in full.

5. Pricing & Fees
Our service fee is 10% of the item price (covering payment-processing and currency-conversion costs plus our margin), subject to a minimum order value of USD 20 and a minimum service fee of USD 5. Any delivery fee charged by the store is part of the item price you enter. All amounts are shown in your selected currency at the exchange rate applied when you place the order, and the full total is shown before you pay.

6. Payment & Buyer Protection
Payment is made in advance through PayPal in your own currency (for example USD or EUR). We do not collect or store your card details — payment is handled entirely by PayPal. Paying through PayPal means your purchase is covered by PayPal’s Buyer Protection, subject to PayPal’s own terms.

7. Address Verification & Delivery
We verify your Korean delivery address (including hotels and short-term rentals such as Airbnb) before we place your order with the store. Where a courier needs to make contact, we can relay communication on your behalf so that a Korean phone number or Korean-language call is not required. Delivery times depend on the retailer and courier and are not guaranteed by us.

8. Availability, Out-of-Stock & Refunds
Product availability is confirmed at the moment of purchase. If an item turns out to be unavailable or out of stock after you have paid, we will notify you promptly and issue a full refund for that item. We are not liable for retailer stock errors beyond providing this refund.

9. Returns & Exchanges
Where the retailer offers returns or exchanges, we will request the return or exchange in Korean on your behalf. Any return or exchange shipping fee that the retailer charges (for example, for a change of mind) is payable by you. Refunds for returned items are processed once the retailer accepts the return and refunds us. Some items — such as perishable goods, personal-care products that have been opened, or made-to-order items — may not be returnable under the retailer’s policy.

10. Your Responsibilities
By using our service you agree to:

  • Provide accurate order details (product link, option, quantity and Korean price), contact information and delivery address.

  • Confirm that you may lawfully receive the items you order in Korea.

  • Pay the order total in full before we purchase on your behalf.

  • Not use the service for any unlawful, fraudulent, or resale-for-profit purpose that violates retailer or legal restrictions.

11. Prohibited & Restricted Items
We do not purchase items that are illegal, dangerous, or restricted under Korean or applicable law (including, without limitation, controlled substances, weapons, counterfeit goods, and prescription-only medicines). We may decline any order at our discretion and refund any amount already paid.

12. Limitation of Liability
Our service is provided on a reasonable-effort basis. To the maximum extent permitted by law, our total liability for any order is limited to the amount you paid us for that order. We are not liable for indirect or consequential losses, or for delays, defects, or actions attributable to retailers, couriers, or payment providers.

13. Privacy
Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms.

14. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on this page, and the “Last updated” date will be revised. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law
These Terms are governed by the laws of the Republic of Korea, without regard to conflict-of-law principles. Any dispute shall be subject to the jurisdiction of the competent courts of Korea.

16. Contact
For questions about these Terms, please contact us:

Devteam Co., Ltd. (Order in Korea)
Email: [email protected]
Address: 509-J492, 5F, 81 Convensia-daero, Yeonsu-gu, Incheon, Republic of Korea